Privacy Policy

Last Updated: August 14, 2025

Ship Hangar Inc. (“Astral Command”, “we”, “our”, “us”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit https://astralcommand.games, place an order, or interact with our products and services.

Who We Are

Astral Command is developed and operated by Ship Hangar Inc., based in Canada.

Information We Collect

1. Information You Provide to Us

  • Orders & Preorders: Name, billing/shipping address, email, phone, payment details (processed securely by third-party payment providers).
  • Account Registration: Username, password, email address.
  • Customer Support: Information you send us via email or contact forms.
  • Newsletter Signup: Email address and marketing preferences.
  • Comments/Reviews: Data entered into comment/review fields, plus your IP address and browser user agent (to help with spam detection).

2. Information Collected Automatically

  • Cookies, IP address, browser type, and device data.
  • Page views, referring websites, and time spent on our site.

3. Information from Third Parties

  • Payment processors (e.g., Stripe, PayPal) to confirm payments.
  • Shipping carriers (e.g., Canada Post, UPS) to confirm delivery status.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders and preorders.
  • Send order confirmations, updates, and shipping notifications.
  • Respond to customer inquiries.
  • Improve our website, products, and services.
  • Send marketing emails if you have opted in (you can unsubscribe anytime).
  • Prevent fraud and ensure the security of our site.

Cookies

We use cookies for site functionality, analytics, and remembering your preferences. For full cookie details, see the Cookies section of this policy.

Comments

When visitors leave comments or reviews, we collect the data shown in the form, the visitor’s IP address, and browser user agent string to help spam detection. An anonymized string created from your email address may be provided to the Gravatar service to see if you are using it. See Gravatar’s privacy policy here: https://automattic.com/privacy/.

Media

If you upload images, avoid uploading files with embedded location data (EXIF GPS). Visitors to the website can download and extract location data from images.

Embedded Content from Other Websites

Articles or pages may include embedded content (e.g., videos, images). Embedded content behaves exactly as if you visited the originating website. These sites may collect data, use cookies, and track your interaction.

Who We Share Your Data With

  • Payment Processors: Stripe, PayPal (for payment processing only).
  • Shipping Providers: Canada Post, UPS, FedEx (for order delivery).
  • IT & Website Services: Hosting, security, and analytics providers.

We do not sell your personal information.

Data Retention

  • Order data is retained for at least 7 years for accounting and tax purposes.
  • Customer accounts remain until deleted by you or upon request.
  • Comments and their metadata are retained indefinitely unless removed.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your personal data.
  • Withdraw consent for marketing.
  • Request transfer of your data to another service.

To exercise your rights, email us at info@astralcommand.games.

International Data Transfers

If you are located outside Canada, your data may be transferred to and processed in Canada or other countries where our service providers operate.

Security

We implement industry-standard measures to protect your personal information, including SSL encryption, secure payment processing, and restricted access to sensitive data.

Contact Us About Privacy

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the “Last Updated” date.